Contact Support - Methods and Resources

Main Contact Methods:

• Customer Portal at https://support.rocksolid.com – Customer Managed Priority
• Email at support@rocksolid.com – No Priority by Default

Normal Support Hours:

Monday – Friday, 6 AM – 6 PM MST

• All issues during Normal Business Hours

Holidays:

• New Years Day
• Martin Luther King Jr. Day
• President’s Day
• Memorial Day
• Juneteenth
• Independence Day (4th of July)
• Labor Day
• Election Day
• Thanksgiving Day + Day after
• Christmas Day + (Day before or Day after, whichever is closest to the weekend)

Support Portal:

• https://support.rocksolid.com
• Submit and Manage Tickets
• Please include screenshots, links, and any information that will help us get to the root of your issue!

Community:

• https://support.rocksolid.com/hc/en-us/community/topics 
• Forum Style Discussion of Tips and Tricks with Fellow Customers
• Provide Feedback and Upvote Feature Requests Most Helpful to You

Solutions:

• https://support.rocksolid.com 
• Knowledgebase - Helpful Articles and How-To Guides!
• Release Notes

Status Page:

• https://rocksolid.status.io/
• Real-Time System Status
• Release Notifications