New Features

• Address based Service Request: Now you can specify that a Service Request location need to be a validated address instead of a GPS point. This type of location information, will improve when a specific house or apartment unit is more important then the exact lat long issue.
  • Address data is more accurate than via reverse geocoding.
    • OneLink Users can save often used addresses to their address.
    • Will improve addresses that include apartment numbers and different units on different floors.
• Asset Based Service Requests: ability to set the specific asset to service request, now includes exact lat and long for the asset.
• As a user, now I have the case number information in the My Request list section. 
• As a user, now I can see featured KBAs listed when I open the KB module so that I can see the most popular articles without searching.
• White label support: As an organization, now I can configure a custom image for the splashscheen when mobile app starts. This configuration must be in place before requesting new mobile app builds. 
• Custom icon for Request: As an organization, now I can configure a custom icon for the Request button.

Bug fixes

• Adjustments to prevent the app from crashing on most recent versions of Android devices.
• Support for attachments in the latest versions of Android (13 & 14)
• Adjustments to fix filter inconsistency for Nearby Requests and My Requests functionalities.
• Adjustments to prevent app crashing from Nearby Request functionality.
• Adjustments to prevent App Crashes if navigating back from the location to the request page without setting a location.  
• Attachments taken from camera were not showing in the Service Request.
• Duplicate Detection Modal were not displaying.
• Adjustments for Push Notification Handling for Status Changes and Comments