- Editing the SR's
Location(saved as an X/Y coordinate)
- Creating / Editing the
User Entered Address(if exists)
For #1 above, before the address change is committed, the new address entered will be checked/validated against the SR's current request type's (eg, graffiti, trash, etc.) geo-fence (if any). Once the confirmed as valid, the SR record will be updated.
NOTE #1: Updating the location of an SR will not update the address in any corresponding integration (if any).
NOTE #2: Any action above will trigger a notification to private note's author (unless the author is the user performing the action).
Learn How To Edit a Service Request Address:
Step 1. To Edit an address locate and click the Pencil icon as shown below.
Step 2. Enter an address or intersection or click on the map to generate a new address. Click on the Confirm button to update the previously entered address.
Step 3. Confirm the details of the newly entered address. Click the Update button to proceed.