The following outlines the direction of data flow to and from OneView and various 3rd Party Systems (“3PS”).
Objects Created in OneView
Service Request (“SR”) – When an SR is created in OneView, a new SR is created in the 3PS.
Comment – When a comment is created in OneView (either via OneLink or the OneView/Dynamics Console) on an SR, a comment is created in the 3PS and associated with the corresponding SR.
Contact – When a contact is created in OneView (either via OneLink or the OneView/Dynamics Console) during the creation of an SR, a contact is created in the 3PS and associated with the corresponding SR.
Attachment – When an attachment is created in OneView (either via OneLink or the OneView Console) on an SR, an attachment is created in the 3PS and associated with the corresponding SR.
|
3rd Party System |
SR |
Comment |
Contact |
Attachment |
|
Cartegraph |
Y |
Y |
Y |
Y |
|
Cityworks 2015 |
Y |
Y |
Y |
Y |
|
Cityworks 15.1+ |
Y |
Y |
Y |
Y |
|
Lucity |
Y |
Y |
Y |
Y |
|
Accela |
Y |
N |
Y |
Y |
|
Hansen REST |
Y |
Y |
Y |
Y |
|
Sungard Fusion |
Y |
Y |
Y |
Y |
|
Salesforce |
Y |
Y |
Y |
Y |
|
Tyler Energov |
Y |
Y |
Y |
Y |
|
Dynamics 365 |
Y |
Y |
Y |
Y |
Objects Created in 3rd Party System
Service Request – When an SR is created in the 3PS, a new SR is created in OneView.
Comment[1] – When a comment is created and added to an SR in the 3PS, a comment is created for the corresponding SR in OneView. If the comment is marked as public in the 3PS, that comment will be marked public. If the comment is marked as private, the comment will be created as a Private Note.
Contact – When a contact is created for an SR in the 3PS, a contact is created in OneView and associated with the corresponding SR.
Attachment – When an attachment is created and added to an SR in the 3PS, an attachment is created in OneView and associated with the corresponding SR.
|
Integration |
SR |
Comment |
Contact |
Attachment |
|
Cartegraph |
Y |
Y |
N/A |
Y |
|
Cityworks 2015 |
Y |
Y |
N/A |
Y |
|
Cityworks 15.1+ |
Y |
Y |
N/A |
Y |
|
Lucity |
N |
Y |
N/A |
N |
|
Accela |
N |
N |
Y |
N |
|
Hansen REST |
N |
Y |
Y |
N |
|
Sungard Fusion |
N |
Y |
N/A |
N |
|
Salesforce |
N |
Y |
Y |
N |
|
Tyler Energov |
N |
Y |
N/A |
N |
|
Dynamics 365 |
N |
Y |
Y |
N |
[1] Changes for this object/property are polled every three hours beginning at either 12AM PST or 1AM PDT.
Objects Updated in OneView
Service Request – When an SR is updated in OneView, no action is taken in the 3PS.
Comment – When a comment is updated in OneView, no action is taken in the 3PS.
Contact – When a contact is updated in OneView, no action is taken in the 3PS.
Attachment – When an attachment is updated in OneView, no action is taken in the 3PS.
Special Operations
Address Lookup – During the creation of an SR in the 3PS, an address is queried in the 3PS based on the SR’s X/Y coordinates. If a result is found, that address’ unique ID is the associated to the SR prior to inserting the SR into the 3PS.
|
Integration |
Address |
|
Cartegraph |
N/A |
|
Cityworks 2015 |
N/A |
|
Cityworks 15.1+ |
N/A |
|
Lucity |
N/A |
|
Accela |
Y |
|
Hansen REST |
N/A |
|
Sungard Fusion |
Y |
|
Salesforce |
N/A |
|
Tyler Energov |
N/A |
|
Dynamics 365 |
N/A |
The information contained in this document is constantly evolving and is subject to change based on the priorities set by Rock Solid and/or functionality supported by the 3rd party system.